When you buy flight time, it is credited to a shared countdown immediately and starts being consumed by everyone watching. This is a digital service that is fully performed at the moment of purchase, which is why it cannot normally be refunded once applied. The checkout flow states this before payment, and your receipt card publicly shows the tier you bought — please only buy what you're happy to have spent.
| Situation | Outcome |
|---|---|
| Charged twice for the same purchase | Full refund of the duplicate |
| Unauthorised use of your payment method | Full refund after verification |
| A minor under 18 purchased using a parent's or guardian's card | Full refund on request — email us, no hassle |
| Paid, but flight time never applied (technical failure) | Full refund or manual credit — your choice |
| Changed your mind after the time was applied | Not refundable |
| Pig landed earlier than you expected | Not refundable (flight time was delivered exactly as sold) |
| Service discontinued | Not refundable (see Terms, section 5) |
Email hello@pigmustfly.com within 14 days of the charge with:
We aim to respond within 3 business days.
Under the EU Consumer Rights Directive, digital content supplied immediately may lose the 14-day right of withdrawal once you consent to immediate performance and acknowledge that you lose that right. By completing checkout, you give that consent — the checkout page states this explicitly.
Please contact us before filing a chargeback — most issues are resolved in a day. Accounts associated with fraudulent chargebacks may have their leaderboard entries removed.
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